The website of the happypumpkin.pl online store is owned by: P.U. Paweł Bożek with its registered office in Koluszki at 14 Gałczyńskiego Street, and is a registered VAT payer. NIP: 728-25-38-836 REGON: 101789127 Email: sklep@happypumpkin.pl Phone: +48 530 663 348
Definitions
The terms used in the Regulations mean: - Online Store (hereinafter also referred to as the "Store") - a website available at www.happypumpkin.pl, through which the Customer may place Orders, as well as use other Store Services;
- Regulations - Regulations of sales using means of distance communication and the provision of services by electronic means. In the scope of services provided electronically, the Regulations are the regulations referred to in art. 8 of the Act of 18 July 2002 on the provision of electronic services;
- Customer - a natural person, including a Consumer, as well as a legal person or an organizational unit that is not a legal person, whose specific provisions grant legal capacity, and who has placed or intends to place an Order;
- Consumer - a natural person who performs a legal act not directly related to his business or professional activity; - Sales contract - a sales contract within the meaning of the Civil Code, concluded between the Service Provider and the Customer using means of distance communication via the Store, the subject of which are Products;
- Order - Customer's declaration of will constituting an offer to conclude a Sales Agreement with the Service Provider, aiming directly at concluding a Distance Sales Agreement via the Online Store, specifying the type and number of Products being the subject of the Sales Agreement;
- Product - a movable item being the subject of the Sales Agreement;
- Service (Services) - a service provided by the Service Provider electronically on the terms set out in the Regulations via the Store;
- Account (Customer Account) - a subpage of the Store, under which the Customer has the option of e.g. manage personal data, receive notifications about changes in the status of the Order, control and manage the status of Orders placed by him;
- Registration - a one-time, free-of-charge activity consisting in setting up a Customer Account by the Customer, made using the administration panel provided by the Service Provider on the Store's website;
- Customer Login (Login) - a string of alphanumeric characters, necessary to gain access to the Customer Account, determined independently by the Customer during the Registration process, which is also the Customer's e-mail address;
- Password - a string of alphanumeric characters necessary for authorization when accessing the Customer Account, set independently by the Customer during the Registration process;
Shop offer
- The offer presented on the store's website is a commercial offer.
- The moment of concluding the contract is the moment of acceptance of the Store's offer by the Customer, which is done by placing an order.
- The presented prices are expressed in Polish zlotys and include VAT. Prices do not include shipping costs. Shipping costs are added as a separate item in the shopping cart. Information on the shipping price is provided before the conclusion of the sales contract.
- We attach a sales specification and a VAT invoice to each sent order.
- From 1/01/2020, due to the entry into force of Article 106b(5) of the VAT Act, at the time of sale to a business entity, it is possible to issue an invoice to the receipt only if the buyer's NIP number is included on the receipt.
- As a standard, an invoice is attached to the shipments. If you are interested in obtaining an invoice for a VAT number, please inform us about this fact via the comments to the order or send us a message using the contact form on the website. Please provide: order number, company name, company address, company tax identification number
Orders
- Orders can be placed electronically via the order form (basket) on the store's website.
- Placing an order means accepting the Store's offer, as a result of which a purchase and sale agreement is concluded. The date of conclusion of the contract is the date of placing the order.
- The order fulfillment time is specified in detail in the next paragraph.
- The customer is informed in detail about the progress of the order via e-mail.
- The Seller is not responsible for providing incomplete or incorrect contact details by the Customer. The costs associated with shipping to an incorrect address as well as re-shipping to the correct address are borne by the Customer.
- An incorrect address is also considered to be the one at which the Customer will not be able to pick up the package within the time limit for the order.
- The seller attaches an invoice or a VAT invoice to each order.
- Order fulfillment time - our goal is to make the order fulfillment time, and thus the waiting time for products, as short as possible. The total time of delivery of the order consists of: the time to complete the ordered products and the time for delivery.
-The store staff completes the order within 24 hours as standard. Delivery takes - depending on the delivery area and days of the week - from 1 to 4 working days. Accordingly, the total time to receive the order varies from 1 to 5 working days.
Note: The estimated order fulfillment time does not apply to situations where the product is temporarily unavailable in the manufacturers' warehouses or the data in the order form is incomplete or incorrect, or when the collection points are inactive. In this case, the Customer will be informed about this fact.
Delivery
- INPOST parcel lockers;
- INPOST courier
If the addressee is not found, the courier will leave a notice requesting contact to arrange the collection of the parcel. Due to delivery times, we advise working people to provide their company address. Happypumpkin.pl provides INPOST with the customer's telephone number to enable contact in the event of problems with delivering the package to the indicated address.
Shipping cost
- For domestic orders over PLN 500.00, shipping is FREE.
- Delivery to the INPOST parcel locker PLN 15 for prepayment.
- Delivery by INPOST courier PLN 15 for prepayment.
The above prices apply regardless of the weight of the package and the number of products ordered.
Payment methods
- Traditional transfer; Please make the prepayment using the details below. In the title of the transfer, please provide the order number from the e-mail confirmation! This will allow us to quickly identify the payment and speed up shipping. The package with the ordered goods is sent immediately after the payment is identified on our bank account. Bank transfer details:
mBank - 86 1140 2004 0000 3102 7637 9605
Happy Pumpkin
st. Gałczyńskiego 95-040 Koluszki
- PAYNOW payments;
- BLIK
Packaging
We pack our shipments in high-quality cardboard packaging. The three-layer cardboard has a high resistance to crushing and impact. If the cardboard packaging or the protective tape are broken, check the contents in the presence of the courier. If you find damage or shortages in the goods, be sure to describe it on the transport document or in the complaint report in the presence and signature of the postman.
Originality of products
We ensure that all the goods we offer are original and come directly from the producers.
Withdrawal from the contract
- Within 14 days of receipt of the shipment, the customer has the right to withdraw from the purchase contract pursuant to Art. 27 of the Consumer Law, the right to withdraw from a distance contract without giving any reason and without incurring costs, except for the costs specified in art. 33, Article 34. Consumer Law. According to consumer law, products such as underwear, pacifiers or cosmetics are not subject to return or exchange.
- The condition for withdrawing from the contract is to return the product without any traces of use or damage, in the original packaging - it is acceptable that the customer opens the original packaging in order to familiarize himself with the contents.
- The goods are sent back at the customer's expense. The product must be accompanied by a sales document: a receipt or a VAT invoice and a completed return form, which can be downloaded HERE. Alternatively, you can notify us by e-mail with the account number to which we will refund the amount due for the goods. We do not refund the cost of returning the product to us. We do not accept parcels sent back to us on delivery. The package (properly secured) should be sent to the following address:
Happy Pumpkin
st. Gałczyńskiego 14
95-040 Koluszki
Non-compliance of the goods with the contract
- In the event of non-compliance of the goods with the contract within 2 years from the date of delivery, you have the right to exercise the rights under the Act of 27 July 2002 on special conditions of consumer sales and amending the Civil Code. The period described above runs anew in the case of replacement of the goods with a new one as non-conforming to the contract.
- The returned goods should be accompanied by a letter informing about the type of non-compliance with the contract, the requested method of bringing it into line with the contract. fiscal receipt or VAT invoice.
- The seller does not accept COD shipments.
- The Seller undertakes to reimburse the shipping costs incurred by the Customer in the event of non-compliance of the goods with the contract. The refund will be made within 14 days from the date of non-compliance of the goods with the contract.
- The seller undertakes to deliver the repaired or replaced goods at his own expense (if the goods are found to be inconsistent with the contract).
- If within two years from the discovery of the non-conformity of the consumer goods with the contract, the customer does not notify the seller of this, he loses his rights under the above-mentioned act. To meet the deadline, it is enough to send a notification of non-conformity of the goods with the contract before its expiry.
Damages and shortages in transport, delays
- If the delivered parcel shows signs of damage, i.e. crushing, getting the packaging wet, tearing the security tapes, breaking the continuity of the packaging, please write down the damage report and do not accept the parcel. As the reason for not picking up the parcel, please specify - the type of damage that was visible. Please notify the seller immediately about such a situation (+48 530 663 348 or sklep@happypumpkin.pl)
- If the delivered parcel was not damaged and the content was damaged, the parcel was not complete or the content did not correspond to the ordered goods - also please contact the seller immediately (+48 530 663 348 or sklep@happypumpkin.pl)
- In the event of a delay in the delivery of the parcel by the Courier Company, the customer is asked to report this case to the Seller, and the Seller will make every effort to clarify the situation and remedy it.
- In the event of loss of the shipment after submitting a complaint to the Carrier, the Seller undertakes to resend the order to the Customer (taking into account the stock levels and the possibility of importing the goods and arrangements with the Customer) or return the value of the order to the indicated bank account or home address of the Customer. In the event that the lost parcel is delivered, the customer is obliged to refuse to collect it or, if collected, to send it back at the expense of the Store.
Final Provisions
The Seller will make every effort to ensure that any disputes are resolved amicably and to the benefit of the Customer.
In the event of failure to reach an agreement, disputes will be resolved in court in accordance with the Code of Civil Procedure.
The photos and information contained on the store's website are the property of the store and may not be used by other people or companies without the consent of the seller.
The Regulations are valid from 24-01-2023. Changes to the regulations will be published on the website Regulations of the online store. The changes do not apply to orders accepted for execution. Orders accepted for execution are subject to the regulations valid at the time of placing the order.
